Sh*t Hotel Guests Say

by Susan on January 14, 2012


The early leader for meme of the year has to be the series of videos that started with, “Sh*t Girls Say.”  There have been some really hilarious follow-ups, including my favorite from lululemon, “Sh*t Yogis Say.” (I’m not the first to say it, but I agree: bravo to lululemon for this.  They were fast to market, fearless, and funny.  And not afraid to drop an F-bomb.)

One of the most (only?) entertaining hotel blogs in the world, Hotel Chatter, just released their text version, “Sh*t Hotel Guests Say.”  The original article is pretty tame, but readers helpfully added some good examples of the more irritating things hotel guests say to hotel staff.

Some examples:

“This room needs more outlets.”

$”15 a day for wifi – my ass!”

“I did not order that movie!”

My additions:

“I stay in hotels all the time, and I have never heard of this [extremely common industry standard or policy] before!”

“I lost my key.”

“Contract?  You didn’t expect me to really read the contract, did you?”

“I know [insert chain CEO]’s brother’s ex-wife’s hairstylist’s massage therapist, and you better believe he’s going to be hearing about this!”

“I lost my key.”

“We need to change the BEO again.”

“I lost my key.”

“It’s cold/hot/cold/hot/cold/hot/cold/hot.”

“I swear I didn’t smoke in the room.”

“I’m going to write about this on TripAdvisor/Yelp/Twitter.”

What am I missing?

{ 2 comments… read them below or add one }

Russ January 15, 2012 at 2:38 pm

Most of my career has been spent in the hospitality industry but I’ve never worked for a hotel. So, I’m not knowledgable about why the rates for wifi are so completely unreasonable but it is a pet peeve of mine.

I pay $30 a month for high speed internet in my house. The daily rate for most hotel properties is $15 per day. That’s equal to half of my monthly residential bill and only for A DAY. That is an absurdly high and out of control rate. It’s so ridiculous that I won’t stay at properties that choose to nickel and dime me like that. I will pay a higher daily rate at a property that doesn’t attempt wring extra money out of me once I’ve checked in. I could care less about the free crappy “continental breakfast”. I don’t eat when I first wake up but I do check Twitter.

*End of rant, steps off soapbox*

Susan January 16, 2012 at 2:17 pm

Totally, totally agree. Most hotels that charge for internet are scared of the short-term dip in year-over-year revenue, so they fail to see the forest for the trees. I will say that, in their defense, hotels have had to spend millions adding, retro-fitting, and upgrading broadband capabilities because of mobile needs, so they just want to recoup their investment. But it ain’t gonna happen, and it will just piss everyone off along the way.

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