Here are some things I wish I knew when I started my hotel career. If you are really young or entry-level, they are hiring you because you are cheap and seem trainable, not because they expect you to know everything. Doing your job at all, much less well, makes you a thousand times better than […]
I used to have a boss who would say, ironically, “If it wasn’t for all these annoying customers I could get some work done.”Ha. Here are three of the customers that every hotelier has met. Get Out of Work Free: M. called me on a Thursday afternoon. She worked in the office building next door […]
This image courtesy of Present and Correct, my favorite design and packaging blog.