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Not Missing My Corporate Gig, FYI

Wednesday, August 25th, 2010

I had some great experiences during the corporate leg of my career. I lived in three different major cities; I opened two luxury hotels; I traveled to a pile of US cities on someone else’s dime.  I got to always be the youngest to do this or that, and I learned more than I will probably ever be able to remember.  I got to stay in some of the best hotels in America, for free, all while making a fantabulous salary with glorious benefits (namely the health insurance that I never used).  Also?  I had free meals and free dry cleaning.  Always.

Pretty rad, right?

And yet, the opportunities that have crossed my path just in the 15 short months of being out on my own so far surpass that list of goodies as to render it absurd.  To whit, a brief list of things I’ve done or been asked to do in the last year:

1.  Published articles in national and international publications.

2.  Filmed a pilot for a TV show.

3.  Launched a “lifestyle brand for poor people,” The Frugal Hostess.

4.  Given speeches galore, including key noting a couple of conferences.

5.  Opened a vintage store online.

6.  Created and soon to launch a line of old-fashioned small batch candies.

7.  Received about 4,976 books to read and review, for free, just for being my own smart-assed self.

8.  Been quoted in business proposals by companies I’ve never heard of.

9.  Done business with people I’ve never set eyes on.

10.  Been approached about and started writing a book based on my blog.

11.  Worn no Spanx, panty hose, high heels, or other uncomfortable, irritating, and expensive nonsense to do any of the above.

Not all of the stuff up there has (or even will) come to fruition, but having those kinds of choices is pretty powerful.  I have to say, if given the option to choose between filming a TV show and enjoying another room service meal, I’m gonna pick the TV show, even if it sits on a shelf until I die.  So, as you are weighing the pros and cons of going out on your own, keep in mind that your corporate brain can’t even fathom what your independent brain will be able to take on.  When contemplating a walk on the self-employment wild side, I’m living proof that personal freedom opens more doors than it closes.

Plus, you can do most of it in PJs.

Dear Blogger: Get Off Your High Horse

Wednesday, August 11th, 2010

There have been so many blog posts written about the Fast Company Influence Project that I was almost embarrassed to throw my “me-too” hat in the ring. Except, what I think about this project is different from what most of those posts say.  So here I am.

My alter-ego

My alter-ego, The Frugal Hostess

I don’t understand all of this sanctimonious, holier-than-thou fury about the Influence Project. I think it is an interesting idea and all of the too-influential-to-play bloggers and social media experts out there should get off their high horses about it.

Here’s the deal

For those of you who don’t spend a ridiculous amount of time online, here’s a basic recap. A few months ago,  Fast Company did a story about this company, Mekanism, that purports to be able to guarantee a viral marketing campaign. In the course of that look at Mekanism, Fast Company accepted their challenge to create a viral campaign for Fast Company itself.  Many different ideas were proposed (including this WTF Man concept that I love and hope someone will execute), and the Influence Project is the one that was chosen and launched.

Just so we are clear, Fast Company is a business. A for-profit business in the particularly challenged print media industry. Their editorial content is slanted toward cutting-edge, change-the-world trends and developments in the business world, but they still exist for the purpose of generating revenue. Interestingly, they have wrapped the need to further their commercial goals around an experiment that, had it been executed by another business, could have easily fit within the pages of the magazine.  (Do note that no money changed hands here; I just don’t think Fast Company needs to be apologetic about the fact that they are a business.)

Which leads us back to the Influence Project. If you participate, you get an individual URL that you can share with other people (here’s the one for my alter-ego, The Frugal Hostess). When they click the link, they “vote” for you as an influencer, and they can then sign up to play themselves. The goal of the project is to get as many people as possible vying for popularity ratings by sharing links back to the project’s website, thus spreading the word about the project and Fast Company.

Sounds like a word-of-mouth advertising campaign to me. Uniquely executed in the form of a complex website, but advertising all the same. As a consumer, you are invited by someone you know, either personally or online, to check out a product. If you check it out, the person who invited you gets a little commission in the form of a vote, and you get invited to further engage with the product by inviting people yourself. Um, Tupperware party, anyone?

So what’s the BFD?

Some don’t like the way this campaign defines “influence,” because it equates being influential with being popular, rather than with having the best ideas. I can definitely understand that, but I think it’s sort of like not liking the Smurfs because there’s only one female character. Just as I don’t expect my favorite Saturday morning cartoon to be the standard-bearer for women’s liberation, neither would I expect an advertising campaign to carry the torch for the value of ideas over popularity.  In fact, Fast Company is clear that they want to see what happens and have therefore deliberately left the doors open for people to pimp themselves however they like.

Some wish the Fast Company Influence Project incorporated a charitable component, something that would use the harnessed power of the participants to make a positive change. That would be cool. An interesting outcome of this experiment could be learning that would make it possible to replicate it for the greater good.

More annoying are the people who have freaked out about how this thing blends the line between editorial and commerce in a “disgraceful” way, suggesting that Mark Borden should be fired. That seems extra crazy to me. Seriously? This is not like when your favorite women’s magazine writes a glowing review of the sucky lipgloss being advertised on the next page. In that case, if you buy the sucky lipgloss based on the review, you are duped, and the magazine is duping you on purpose to get the money for the ad. You don’t think Fast Company is allowed to conduct a business experiment using itself as the guinea pig? I love the fact that they were willing to put their own asses on the line to challenge Mekanism’s contention that they can force something to go viral.  It’s like the women’s mag is buying every reader a tube of the lipgloss.  Fast Company bears all the risk here.

Most annoying, though, are those who claim that the Influence Project is bad because no “real” influencers are participating. Oh, please, Revenge of the Nerds* – that’s exactly the kind of in-crowd mentality that causes influence to be reduced from a measure of the value of ideas to the number of clicks on a link.  The person who influences you may be the person who puts me to sleep with a long-ass blog post about the Fast Company Influence Project.

And that, my friends, seems to be the point.

*Note: I decided not to link to this particular person because that Revenge of the Nerds bit cracks me up, and I’m not taking it out to save feelings and/or avoid litigation.  Luckily, this absolutely is editorial wrapped in commerce dipped in money sauce, so I can do what I want.

I Was Wrong about LinkedIn!

Wednesday, June 23rd, 2010
I have always been a little wary of LinkedIn as a marketing tool.  Sure, it’s the “most professional” of the networks, but it’s also pretty static.  I’ve always thought you should create a profile there and get on with your life. That is, until a client pushed me to explore all of our options on LinkedIn.
Because she was adamant about LinkedIn being incorporated into our strategy, I did an enormous amount of research to try to figure out how we could best use it.  Here are my top suggestions as a result of that research:

1.  Connect with as many people as you can. This seems like a no-brainer, but I know some folks are picky about whp they say yes to.  LinkedIn search serves up results that are ranked by their connection to you.  The more people you connect with, the more of their connections you have access to.  So, if you know someone (and don’t hate their guts!), accept their invitation.

2.  Join the maximum number of groups you’re allowed. Right now, that’s 50.  Aside from the obvious points about being able to network with like-minded people and learn new things, the more groups you belong to, the more connections you have access to.  And don’t worry; you don’t have to show all of your groups on your profile (please don’t!), and you don’t have to get email updates from all of them.

3.  Use an RSS reader to keep up with your network. Rather than getting the once a week network update email, add that feed to your reader.  That will allow you to scan your network’s activity on your schedule, rather than when LinkedIn feels like sending you an email.

4.  Participate in the Question & Answer forums. You can ask and answer questions about almost any topic, and providing the best answer get you named an expert.

5.  Give recommendations. This is a key area of LinkedIn that gets overlooked, because people feel weird about it.  It’s also one of the most valuable tools.  If a potential client or employer is researching you in advance of your first meeting, you want to have scores of good recommendations.  And the best way to get them is to give them.
For more on LinkedIn, I recommend the book I’m on LinkedIn, Now What?.

Happy Every Day

Thursday, June 3rd, 2010

For your laughing pleasure, this is an actual email exchange that I have been having with a manufacturer.  I haven’t changed anything except to remove the identifying details.  Check out the dates for maximum hilarity.

Email #1

Sent: Wednesday, April 21, 2010 10:50 AM

Subject: What is your best price for Pringles Can Diversion Safe – Hide your Money

What would the wholesale price be for 100 units?  Requested Response Date: 2010-04-21

[This was submitted through a clearinghouse-type website.]

Email #2

Sent: Tuesday, May 04, 2010 7:56 AM
Subject:
Re: What is your best price for Pringles Can Diversion Safe – Hide your Money

Dear Susan,

Thanks for your reply.

Happy Every Day for you and your family.

Do you only need the 100pcs pringles can diversion safe ?

see our model in attachment.

Welcome to search our company Hot and New products at www.[redacted] .

it take good market for you.

Please feel freely to contact us for your any questions and opinion.
We are ready to start a good and long-term mutually beneficial cooperation with your company and you.

Kind Regards,

Tony

Email #3

Sent: 2010-5-4 22:06:18

Subject: RE: What is your best price for Pringles Can Diversion Safe – Hide your Money

Where can I find prices?  I just want to price some items now.

Email #4

Sent: Wednesday, May 05, 2010 9:35 AM
Subject:
Re: RE: for Pringles Can Diversion Safe – Hide your Money

Dear Susan Barry,

Thanks for your reply.

Happy Every Day for you and your family.

Which models do you looking for?

and how many quantity of your demand?

Please help to send us your company name with full address details,tel,fax number.

Welcome to search our company Hot and New products at www.[redacted] .

it take good market for you.

Please feel freely to contact us for your any questions and opinion.
We are ready to start a good and long-term mutually beneficial cooperation with your company and you.

Kind Regards,

Tony

Email #5

Sent:2010-5-5 22:47:39

Subject: RE: RE: for Pringles Can Diversion Safe – Hide your Money

I would like the price for 100 soda can safes.  Thank you!

Email #6

Sent: Friday, May 28, 2010 9:33 AM
Subject:
Re: RE: RE: for Pringles Can Diversion Safe – Hide your Money s0528

Dear Susan Barry,

Thanks for your reply.

What other safe diversion items products do you looking for?

Welcome to search our company Hot and New products at www.[redacted] .

it take good market for you.

Please feel freely to contact us for your any questions and opinion.
We are ready to start a good and long-term mutually beneficial cooperation with your company and you.

Kind Regards,

Tony
Email #7

Sent:2010-5-28 21:51:09

Subject: RE: RE: RE:  for Pringles Can Diversion Safe – Hide your Money s0528

I am not going to do business with you if you won’t tell me the price of the item.  Last time I will ask: how much money does it cost to buy 100 soda can diversion safes?

Thanks.

Email #8

Sent: Thursday, June 03, 2010 10:49 AM
Subject:
Re: RE: RE: RE: for Pringles Can Diversion Safe – Hide your Money s0528

Dear Susan Barry,

Thanks for your reply.

Happy Every Day for you and your family.

Sorry for reply later , and our MOQ is 5000pcs for this soda can diversion safe.

what other model you like?

Welcome to search our company Hot sales and New products at www.[redacted] .

it take good market for you.

Please feel freely to contact us for your any questions and opinion.
We are ready to start a good and long-term mutually beneficial cooperation with your company and you.

Kind Regards,

Tony

The end.

Top Timesaving Tips for Social Media

Monday, May 3rd, 2010

1.  Make a plan. Whether you write a blog or post status updates on Facebook, you should have some sort of plan for what to talk about.  Spending the time on the front end to create an editorial or messaging calendar will save you time later.  Also, just because it’s on the calendar doesn’t mean you have to post it if there’s something else that has captured your interest; having a list of ideas just keeps you from getting stuck.

2.  Automate as much as you can. Now, social media is a relationship-building tool and a big conversation, so you can’t automate everything – the interaction part is what makes it work.  However, you can do a few things to help yourself.

  • Use a tool like Hoot Suite or Social Oomph to schedule a “Tip of the Day” or other daily update.  That way, if you don’t have time to spend online one day, you won’t suffer from total radio silence.  (I prefer Social Oomph because their advanced tools are, well, more advanced.)
  • Connect your Facebook business page to your Twitter and LinkedIn accounts so that you don’t have to post the same thing in several different places.
  • Use Networked Blogs to automatically update Facebook, Twitter, and LinkedIn with your blog posts.

3.  Take advantage of waiting time. Put your social media tools to work on your smart phone so that you can use them when you would otherwise be wasting time – at the doctor’s office, on the train, or under the table at a boring dinner party.  Just kidding.

4.  Listen more than you talk. Read and share what other people are saying rather than always pushing out your own ideas.  Commenting on a clever tweet will do more to build a relationship than composing your own will.

5.  Outsource content development. Don’t be afraid to hire a ghost writer who can put together content in your voice.  As long as you are approving what goes out there, using a consultant can be a great way to save time.  Not that I’m biased or anything.  Also, for routine or research tasks, consider using a virtual assistant.  My VA of choice is Time SVR ; they can do almost anything, and it’s only $69 per month!

Marketing to Multiple Generations

Thursday, April 29th, 2010

I recently created this comparison to give my audience at the Lincolnshire International Partners Meeting an overview of how to market to the four different generations that are currently in the workplace.  The most important thing I learned while putting this together is that Generation Y, which hasn’t even hit its stride in terms of major earning years, has more buying power than Gen X.  It was also interesting to see just how many people make up that generation – nearly as many as the baby boom.  If your company doesn’t have a marketing strategy for Generation Y, you are missing out on a huge group of consumers with enormous purchasing power.

Silver Birds/Silent Generation Baby Boomers

77 million

Generation X

54 million

Generation Y/Millenials

74 million

Age 65+

Born 1945 and earlier

46 – 64

Born 1946 – 1964

31-45

Born 1965 – 1979

30 and younger

Born 1980 – present

Major Influencing Events

Great Depression

World War II

Pearl Harbor

Vietnam

The Sixties

Divorce

Threat of nuclear war AIDS

Sept. 11

Characteristics

Hungry for knowledge & human interaction. Led the way toward social change and are now retiring. Grew up with prosperity and are into status symbols. Have high expectations and want to be fulfilled in every aspect of their lives. Are willing to live with less “stuff” to have the lifestyle they want. Work to live; don’t live to work. Postponed marriage & childbirth, so starting families now. Self-reliant, skeptical, independent. Want to be respected, and technology is an expectation. Very media savvy and team oriented. Patriotic.  Tending toward earlier marriage and childbirth than Gen X. Confident and culturally diverse.

Tech Savvy

More active in chat rooms and message boards than Boomers! 80% use cell phones (same rate as ages 18 to 34). 71% of 60-somethings and 52% of 70-somethings used a search engine in the past week, compared with 77% of those ages 18-34. One in 4 uses social sites regularly. Grew up with VCR’s and video games. X’ers are very technologically savvy, had personal computers at school and home. Experienced the growth of interactive media. 49% of have built Web sites, and 25% have their own blogs. This technology-based group communicates differently than generations that preceded them.

How to Sell to Them

Appeal to their interest in seeking new experiences. Too disciplined to spend frivolously, so appeal to their conviction that they have earned a full retirement and that they are still young enough to enjoy it. Prefer doing business with an established institution, so emphasize your company history. They don’t want a salesperson; they want a friend in the business. Testimonials and expert endorsements also tend to work with this group. Boomers want to have personalized service that doesn’t discount them for being 50+ but doesn’t appeal to them as though they wish they were kids.  Boomers want to do business with companies that are real and authentic, and that will give something back to their lives and the environment. Create new and meaningful experiences for them, and they will respond.  Status symbols are appealing. They know they are being analyzed and sold to and are more cynical than their predecessors. With more information at their fingertips via the Internet, they want to carefully evaluate their choices and reach their own purchasing decisions. This discriminating pattern often discourages brand loyalty.  They don’t trust companies or care about status, so focus on word of mouth marketing and social proof. Respond to their expectation for instant communication. They want to be treated with respect, and not condescended to.  TV isn’t King for Gen Y, and they don’t care about your ad. They care what their friends think and love to win.  Use word of mouth marketing through referrals and contests with this group. No matter what, don’t talk down to them.

Buying Power

Consumers over age 50 now hold three-quarters of the country’s financial assets.  By 2010, nearly 33% of American adults will be over age 40, and they will have nearly $800 billion in combined economic power. $125 billion annual purchasing power $150 billion a year.

Social Media for the Savvy Hotel Salesperson

Thursday, July 9th, 2009

My latest for eHotelier….


In this economy, hotel sellers need to use every possible tool in the shed to drive business results. Here are some ideas for using social media to help make your booking goals.

Step One - Get on board; social networking is not a fad.

Get yourself set up on your network of choice. Carve out a rainy Sunday and play around with Facebook, LinkedIn, and Twitter. If you like to take pictures or make videos, add Flickr or YouTube. All of the sites make it easy for you to import your Outlook, Hotmail, Yahoo, or Gmail contacts. You don’t need to be especially technically-savvy to do this, and I promise you can’t break the site or your computer.

Also, don’t feel like you have to do everything at once. It’s better to do a great job of networking on one site than to do a mediocre job on three. Take your time and figure out what you like best.

Step Two - The requisite cautionary note.

Understand that everything you do or say online lives forever. Forever is a long time, so be careful what you say and who you copy. You’ve heard that before about email. Multiply that by infinity, and you’ll get an idea of who can ultimately see what you’ve said or written on the web. Check your company’s policy, and try to get your boss as a follower/friend/connection for a bit of CYA. Your clients are watching, as are your future employers.

Horror story: You whine to your Facebook friends that your boss is a huge pain. One of them comments in sympathy, which shares what you said to all of their friends, many of whom you don’t know. Unbeknownst to you, one of your friend’s friends is married to your boss. Opposite of a brilliant career strategy.

Step Three - Do something! Here are some ideas:

Prospect. Using search.twitter.com, set up a search for “bride,” “wedding planning,” or “engagement” within 15 miles of your ballroom. Reach out to brides in the planning stages. Caution: lighten up on the spam-attacks. Try a low-key approach, like, “Hi, I don’t want to get too spammy, but I see on Twitter that you’re planning your wedding. I work at the Wedding World Hotel. Let me know if you’d like to talk more.” This can work for meetings and other events, as well, if you tweak the search terms.

Promote special events. Having a client event or industry networking happy hour? Use Twitter to get the word out to your local tweeps, and invite people be creating an event on Facebook. This is also a great way to test the waters before you invest. Ask for feedback on possible attendance to see if it’s worth your time.

Establish expertise. Post links to articles that relate to your business niche. If you sell association business, talk about the new badge swipers you saw. If you focus on entertainment business, tweet about concerts coming your way.

Follow key clients and hot prospects. Follow and retweet your customers to build or strengthen strategic partnerships. Set up searches to understand what’s happening in your best account’s industry so that you can match your solutions to their problems, before they even ask you to. Learn your new contact’s likes and dislikes before you meet. Get the real scoop on a competitor’s top client to help build your share-shifting strategy.

Watch the competition. Follow your competitors – both the hotels and the sellers. Not only can you stay on top of what they’re doing, but you may get some great ideas to try. Either way, you’ll know what the playing field looks like from a different perspective.

Make people laugh. In between tweeting great industry-related articles or posting pictures of your ballroom, be sure to be funny. Be non-controversially funny, maybe, but be funny. If you put something good out there, it will spread, and you’ll be known as that funny sales manager at Awesome Inn and Suites.

Memory Lane Monday: Surprise Potty

Monday, June 29th, 2009
The first hotel that hired me was, uh, modest. I mean, to me it was the freaking Plaza, but looking back it wasn’t that fab. Luckily, I knew nothing about hotels at that point, so I was totally convinced that I was selling the best product imaginable. I was like the love child of a crackhead cheerleader and an ADD kid sans Ritalin about that place.

In my eagerness and excitement about the (tiny but who knew) bonus I was earning, I volunteered to lead a tour of extremely important people through the hotel. I can’t exactly remember who they were – there were, like, eleven or twelve of them – but I do remember that we planned the tour for weeks. We had meetings involving all the departments, and we staged staff members at every turn of the tour to delight our guests with their cheerful attitudes and helpful happiness. There were special shuttles arranged, delicious foods prepared, and even a champagne toast planned for the end of the experience.

We met them in the lobby and proceeded to our first stop. We saw the restaurant, the lounge, the ballroom, and the five meeting rooms. We visited the pool, the fitness center, the gift shop, and the hair salon. We talked about the jogging trail, the shopping center, and the nearby creek. And finally, finally we headed up to look at guestrooms — our most important commodity, the thing we had planned the best. First we saw a room with two beds – a double/double. Next we looked at a king room. And last, we went to the top floor to our best suite.

I slipped the key card into the lock, chattering all along about the last movie I had seen. I faced the corridor, pushing the door open with my shoulder. My guests were gathered around, hanging on my every word, laughing, thoroughly charmed. I led them in. And there, to our left, with the door wide open, was an Asian man noisily – nay, angrily – dropping every kid in China off at the pool.

photo credit: davefigley via creativecommons

Three Lessons for the Red & Green Ball Skirt Crowd

Saturday, June 27th, 2009

When I started out in business, I was much younger than most of my colleagues. Rather than take advantage of that by playing it up, asking for help, and thus developing life-long mentors, I just pretended like I knew everything and then worked my a$$ off trying to figure it out. This strategy was flawed for a number of reasons that you can guess, including the fact that I wasted tons of time in my twenties at work, when I should have been having adventures and discovering new hobbies and drinking beer. So that you, Fair Reader, don’t make the same mistake, here are some suggestions:

Let your personality show. I was so nervous about being taken seriously that I acted like a 60-year-old British librarian with a back brace in my first interview. I even wore my hair in a bun. I later found out that I almost didn’t get the job because the woman interviewing me thought I wouldn’t fit in with the light-hearted team. Trust me: no one is fooled into thinking that you are older and more experienced than you are. When you are young, you’re getting hired because you are enthusiastic, smart, and cheap — not because your employer thinks you’re the most seasoned candidate. Go with it.
Correct trumps creative. When it comes to the dress code, that is. So many younger women are fooled by chick lit and Glamour into thinking that their weekend wardrobes can be mixed in with business attire to create funky new looks. Seriously, you are not skilled enough to pull this off. It is much better to have five boring neutral suits that you wear every day and know that you’re OK than it is to try to mix it up and cross your fingers. My favorite example of this was Billie, who worked for me when she was about 23. A selection of her ensembles included: a wrinkled, Oxford-cloth shirt tucked in (tucked IN!) to the bodice of a strapless dress; a satin, red and green plaid ball skirt (which touched the floor!) with a black suit jacket; fuzzy purple knock-off Uggs with a knee-length skirt; and a black leather cheerleader-esque pleated (I know!) skirt. Horrific. Please note, you should totally push the envelope when you are a little more established; just don’t do it before anyone can tell if you have a clue or not.

Don’t leave last. It’s kind of embarrassing to admit, but everyone loves those early work happy hours when you’re getting to know your boss and co-workers. You look forward to them when you’re young because there’s a good chance your boss will both pay for your drinks and spill some juicy gossip. I am a big believer in bonding over booze, but don’t let yourself be the last one to leave. No matter what. Even if you are having SO MUCH FUN!!! and bonding with everyone or even falling in love. Be among the first third of the departures. This ensures that you get the points and cred for being there without any of the scandal and humiliation of being there too long (or leaving with the other last person there – ewww).

Surprise Bonus Post!

Friday, June 26th, 2009

Matthew Crawford is extra smart and cool. I love him. Buy his book!

The Colbert Report Mon – Thurs 11:30pm / 10:30c
Matthew Crawford
www.colbertnation.com
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