The world after September 11, 2001, was a new place. A lot of people compared the shock of it to Pearl Harbor at the time because it engendered the same feeling that you had just been punched in the gut that my grandparents no doubt felt when they heard about the bombing. Everyone was sad [...]
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I got my first Director of Sales and Marketing position about a month after the September 11 attacks. My predecessor had been fired, and I was promoted from a sister hotel. (Which happened to be six blocks down the street. And have the same flag and almost exactly the same name. That was fun to [...]
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“Memory Lane Mondays” is back! On occasional Mondays, I will present you with the story of one of my most embarrassing moments in the hotel business. There are no profound lessons to be gleaned from these tales – just pure pointing-and-laughing-type humor. Enjoy! I did my first MOD shift in the winter of 1999. An [...]
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