Vanishing Hotel Amenities

by Susan on April 7, 2014

What features of hotels have completely vanished? Pay telephones; bathtubs; shower caps (one of the most surprising things my hotel clients get complaints about on TripAdvisor!); and dressers with drawers for holding your belongings. For me, the most disappointing disappearing hotel feature is the old-fashioned lobby bar – no theme, only a pianist for entertainment, […]


Do You Believe These Hotel Myths?

March 31, 2014

Believing these myths about the hotel business is hurting your hotel and your career. Myth #1: Hotels are about hospitality, not money.   Ha!  I’ve had people say this to me in several different ways over the years.  Line staff say, “I don’t care about the money; I just want to give good service.”  Hotel […]

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Guest Post: Going Purple and Nine Other Reasons to Quit Your Job

March 26, 2014

The fifth anniversary of Hive Marketing is approaching.  When I started the company in 2009, I wasn’t sure I’d last five months!  I’m always excited to hear about friends who are making a similar leap, so I was overjoyed when Miss Georgia Sugar took her line of all natural, small batch skin care products to […]

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My Facebook Fall from Grace

March 14, 2014

I started getting itchy about Facebook last September.  I noticed that reach (how many people see a given post on Facebook) was declining for my hotel clients, and following the rules I had followed for years wasn’t making it better.  I had my own – possibly paranoid – theories about how Facebook was tweaking its […]

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