How to Lose Revenue and Alienate People

by Susan on May 7, 2014

Have you heard the one about wrestling with the jewel case to listen to your new CD? *Crickets* Of course you haven’t – at least, not in almost 20 years – because no one buys CDs anymore.  According to Wikipedia, total revenues for CDs, vinyl, cassettes and digital downloads in the U.S. dropped from a […]


The Universal Hotel Sales Problem: It’s Not What You Think

May 1, 2014

One of the most fun and interesting things I get to do on a regular basis is work with hotel sales teams.  I get hired to consult when a hotel is going through a transition – changing flags, getting bought and sold, or otherwise making major changes in the way they do business.  I love […]

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Long Distance Ladies: Leigh Anna

April 29, 2014

I just counted up my travel days in 2013, and it was somewhere between 79 and 85 (I kept losing count).  I’m not on the road as much as some people, but I travel enough to know that anything that can make a business trip easier and more fun is worth paying attention to.  In […]

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Vanishing Hotel Amenities

April 7, 2014

What features of hotels have completely vanished? Pay telephones; bathtubs; shower caps (one of the most surprising things my hotel clients get complaints about on TripAdvisor!); and dressers with drawers for holding your belongings. For me, the most disappointing disappearing hotel feature is the old-fashioned lobby bar – no theme, only a pianist for entertainment, […]

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