Travel Diaries: Feeling Like a Really Bad Piece of Art

by Susan on March 6, 2014

You read a lot about how travel changes you.  It broadens your horizons.  It makes you more tolerant.  My friend, the photographer Joseph Powell, is working on his memoir of traveling to Europe for the first time.  If you know Joe, you know that he is talented, funny, caustic, and smart as a whip.  What […]

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Talking to ThatHotel

February 7, 2014

When you work in the hotel business, you collect stories – crazy things that guests do; tales of disasters averted; urban legends about how badly a rock star trashed the Presidential Suite.  You’d think that would be extremely helpful at dinner parties, and sometimes it is.  But for the most part, the sheer volume and […]

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Putting the Hot in Hotel

February 4, 2014

I speak to a lot of hoteliers, which is usually so much fun.  I recently presented at a great conference and, while it was fun, I did encounter some challenges.  Here is a poem about my experience: Pouring forth the smoke of a thousand blown-out candles from your bulb, you drew my eye, LCD Projector. […]

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Add a Little Wabi-Sabi

January 13, 2014

Here are some things I wish I knew when I started my hotel career. If you are really young or entry-level, they are hiring you because you are cheap and seem trainable, not because they expect you to know everything. Doing your job at all, much less well, makes you a thousand times better than […]

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